Why use mediation       How it works       Why use PRS

Resolve issues with your tenants without having to go to court. Complete the form or call 0333 920 6987 to find out more or start your mediation.

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We will contact the tenant to see if they are happy to use mediation. If they chose not to, or do not respond, we close the case.

We will provide you with a report showing the steps we've taken. You can use this report in court to show you tried to mediate. 

If the tenant is happy to use mediation, we communicate with all parties to come to an amicable resolution. This typically requires a couple of emails and calls and takes roughly 10 working days.

If we can not reach an agreement we will produce a report showing the steps you've taken, which can be used in court.

Once all parties have come to an agreement we can finalise the mediation in one of two ways:

1. Informal agreement: we draft a report that can be used in court.

2. Formal agreement: we produce a legally binding document signed by both parties.

Whether you want to start court proceedings or come to a settlement outside court, we’ve got you covered. We’ve partnered with eviction and housing law specialists Landlord Action to provide a joint offer. This means you can start the process of court action while simultaneously using mediation to hopefully resolve your dispute quicker.

There's no reason why you can't serve notice on your tenant and mediate at the same time. Serving notice helps focus minds and mediation opens the door to reaching a solution that works for both parties.

Landlord Action will review your file. They draft and serve notice to your tenant asking them to leave by a specified date. Around half of all tenants who receive a notice will leave before then.

Reviewing your case and serving notice costs £144 including VAT.

We contact the tenant, free of charge, to see if they are happy to use mediation.

If they chose not to, or do not respond, we can provide you with a report you can use in court to show that you tried to mediate (a charge of £25 inc VAT applies)

If the tenant is happy to use mediation our costs for completing the mediation are limited to £200 inc VAT. This includes either a documented mediation agreement, or report detailing the steps taken to attempt reach an agreement.

Complete the form or call 0333 920 6987 to find out more or start your mediation. We can to discuss your case with you to help you decide what is best for you.

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In partnership with

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