2. Reaching an agreement
If the tenant does want to take part, we will find out more about the tenant’s circumstances and what they can offer you. We then work with both parties to put together a proposal that works for both of you. For a typical rent arrears case, this usually means a rent repayment plan which avoids the need to go to Court.
This can require a couple of calls and emails. We expect a typical mediation to be resolved in 1-2 hours of discussion, over roughly 10 working days – but often sooner if the circumstances allow. We will record the agreement reached in a legally binding document signed by both parties.
Where no agreement can be reached, we will produce a report for you showing the steps we have taken. You can use this report at Court to show your efforts to resolve the dispute.
• All mediations are charged at £200 plus VAT.
• Some cases can be more complex and time-consuming and we reserve the right to charge an additional hourly mediation fee of £100 plus VAT. We will confirm your agreement to this before incurring any additional charges.
• If the mediation agreement that we have reached results in the tenant leaving the property, an additional charge is payable, based on the total amount of outstanding rent arrears set out in your Mediation Instruction Form: