Property Redress Scheme

Tenancy Mediation Service

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The PRS Mediation Service is designed for landlords (or their agent) and a tenant to resolve tenancy related issues without the need to go to court.

A mediation is where an impartial person assists the disputing parties to resolve their conflict. The method of delivery for the service will be by telephone.

With the current COVID-19 situation and the announcement that court proceedings for evictions are suspended and that notice periods have been extended to three months, with the option of being extended to six months, it is more important than ever for landlords and tenants to try to discuss and come to an arrangement on tenancy matters. 

The Aim of Mediation

Remit of the service

The remit of the mediation is to help landlord and tenants to resolve issues that may have arisen during their tenancy or to help the parties to end a tenancy. These issues could relate to rent payments being made by a tenant and or other issues that have developed and require resolution to prevent the matter progressing to court. Where there are other issues that have arisen we will expect both parties to be reasonable in their positions to help reach an agreement to prevent the matter from proceeding to court.


How it works

The landlord completes a PRS Tenancy Mediation Service application form with information about the issues in dispute. We discuss with the landlord what they are willing to offer. We contact the tenant explaining the situation and how we can help, chasing them for a response. If the tenant does not consent to mediation (or if we are unable to contact them) after 5 working days, we will produce a report showing the steps we have taken. You can use this report at Court to show that you tried to mediate.

The charge for Step 1 is £100 including VAT.

If the tenant agrees to mediation, we go to Step 2.

Step 1 – Instruction

We inform the landlord that we can mediate. We start by contacting the tenant, explaining the landlord’s position and what they would like to achieve in the mediation. We find out more about the tenant’s position and what they can offer the landlord. Once we can put together a proposal from the tenant we go back to the landlord and see if they accept it.

This can require a couple of calls and emails. We expect a typical mediation to be resolved in 1-2 hours of discussion, over roughly 10 working days. If the matter is complex or likely to require more time to secure an agreement, we reserve the right to charge for the extra mediator time.

If no agreement can be reached the parties are able to show that they have tried to mediate before the dispute is taken to court.

Step 2 – Mediation

How to instruct us

Download the three forms below and email the completed forms to

Instruct us now

Complete the form or call 0345 362 3127 to find out more or start your mediation. We can to discuss your case with you to help you decide what is best for you.

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