Property Redress Scheme

Tenancy Mediation Service

The PRS Mediation Service is designed for landlords (or their agent) and a tenant to resolve tenancy related issues without the need to go to court.

A mediation is where an impartial person assists the disputing parties to resolve their conflict. The method of delivery for the service will be by telephone.

With the current COVID-19 situation and the announcement that court proceedings for evictions are suspended and that notice periods have been extended to three months, with the option of being extended to six months, it is more important than ever for landlords and tenants to try to discuss and come to an arrangement on tenancy matters. 

The Aim of Mediation

Remit of the service

The remit of the mediation is to help landlord and tenants to resolve issues that may have arisen during their tenancy or to help the parties to end a tenancy. These issues could relate to rent payments being made by a tenant and or other issues that have developed and require resolution to prevent the matter progressing to court. Where there are other issues that have arisen we will expect both parties to be reasonable in their positions to help reach an agreement to prevent the matter from proceeding to court.


How it works

Landlord contacts PRS and requests use of the service to resolve end of tenancy issues. They complete form providing information about the issues in dispute. We discuss with the landlord and get a feel for what they are willing to offer.

We then attempt to contact the tenant explaining the situation and how we can help. If we do not receive a response from the tenant after 10 working days then we inform the landlord who have evidence that they attempted to mediate.

If tenant does respond and is willing to discuss we go to

Step 1 – Instruction (£120)

We inform the landlord that the matter is proceeding to mediation then contact the tenant and discuss the situation with them. We explain the landlord’s position and that they would like to negotiate. If we can get some form of agreement from the tenant then we go back to the landlord and see if that is acceptable to them.

This may require a couple of calls. We will charge on a time basis with the expectation being that the matter can be resolved in 1-2 hours of discussion. We expect this stage to last no longer than a week. If the matter is complex then we reserve the right to charge for the extra mediator time.

If no agreement can be reached the parties have tried and the matter may proceed to court.

If the parties reach an agreement

Step 2 – Mediation (£270 - allows for 2 hours of work)

A legally binding agreement will be drafted by us and sent to the parties to sign.

If you do not require a mediation but would like a copy of our Rent Payment Agreement template we can provide this to you for £150.00 - contact us at

Step 3 – Agreement Drafting (£150)

How to instruct us

Download the three forms below and email the completed forms to

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