If the tenant does want to take part, we will ask you to make a payment of £200 inc VAT.
We find out more about the tenant’s circumstances and what they can offer you. We then work with both parties to put together a proposal that works for both of you. For a typical rent arrears case, this usually means a rent repayment plan which avoids the need to go to Court.
This can require a couple of calls and emails. We expect a typical mediation to be resolved in 1-2 hours of discussion, over roughly 10 working days – but often sooner if the circumstances allow. We will record the agreement reached in a legally binding document signed by both parties.
Where a tenant chooses not to take part, or does not respond to contact, we will produce a report for you at a cost £25 inc VAT showing the steps we have taken. You can use this report at Court to show that you tried to mediate.